Return Policy
Last Updated: September 8, 2026
Thank you for choosing eniethozorqa.com. We value every order and strive to ensure that your shopping experience meets your expectations. If there is a problem with your purchase, please contact our customer support team so we can review the matter and determine the appropriate resolution.
When contacting us, please provide your Order Number (for example, 015SHOP-1218) together with the Email Address used for your order. Please read the following policy carefully before submitting a claim.
General Return Terms
All purchases made through eniethozorqa.com are considered final sale.
We do not normally accept returns or exchanges. The only exceptions apply when an order arrives with a verified product quality problem or when the wrong product was delivered.
Damaged, Defective, or Incorrect Products
We make every reasonable effort to ensure that orders are fulfilled correctly and products meet our quality standards. If your order arrives damaged, defective, or contains an incorrect item, please contact our support team before taking any further action.
Customers are expected to inspect their order after delivery and notify us of any eligible issue within 7 days of receiving the package.
To allow us to review your claim efficiently, please send the following information to our support team:
-
Your Order Number (for example,
015SHOP-1218) and the Email Address associated with the purchase - A clear explanation of the problem you encountered
- Photographs or video footage that clearly demonstrate the damage, defect, or incorrect item
After receiving your submission, our team will review the information provided and determine the appropriate resolution. Each claim is considered individually, and depending on the circumstances, an approved resolution may include a replacement, partial refund, or full refund.
Refund Processing
When a full or partial refund has been approved, the applicable amount will be returned to the original payment method used for the purchase.
Please allow approximately 7–12 business days for the refunded amount to appear in your account. The actual posting time may vary depending on the processing procedures of your bank, card issuer, or payment provider.
Exchanges
We do not provide standard product exchanges.
A replacement will only be considered when the item is confirmed to have arrived defective or damaged, or when an incorrect product was delivered, and the related claim has been reviewed and approved by our support team.
Returns Without Authorization
Please do not return any merchandise unless our customer support team has specifically instructed you to do so.
All eligible issues must first be reported to us and reviewed through our claims process. Products sent back without prior contact, authorization, or an approved claim may be refused and will not qualify for a refund, replacement, or other form of assistance.
To avoid complications, please wait for instructions from our support team before sending any package back.
Contact Our Support Team
For assistance regarding a damaged item, defective product, incorrect shipment, or any other order-related concern, please contact us directly.
Email: support@eniethozorqa.com
Phone: +1 (956) 300-1375
Website: eniethozorqa.com
Company: Hongkong Allmed Limited
Business Address: Unit 1806, 18/F., 9 Wing Hong Street, Cheung Sha Wan, Hong Kong
When submitting a claim, please include your Order Number (for example, 015SHOP-1218) and the Email Address used at checkout. Providing these details, along with a clear description and relevant evidence, will help our team review your request as efficiently as possible.
We appreciate the opportunity to assist and will make every reasonable effort to provide an appropriate resolution for eligible issues.