Shipping Policy
Last Updated: September 8, 2026
At eniethozorqa.com, we aim to make the delivery process straightforward and transparent. The information below explains how orders are processed, shipped, tracked, and handled in situations such as delays, address changes, or delivery issues.
1. Order Processing
After your order has been successfully submitted, our fulfillment team will begin preparing it for shipment. Orders generally require up to 3 business days for verification, packing, and dispatch.
Orders submitted during the weekend will generally be processed for shipment on the following Monday.
2. Delivery Time & Shipping Charges
After an order leaves our fulfillment facility, the normal estimated transit period is 10–20 business days.
We currently provide a worldwide flat shipping charge of $5.99 USD per order.
Please understand that delivery estimates are based on normal shipping conditions and may vary depending on the destination and carrier.
3. Circumstances That May Cause Delays
Although we work to keep deliveries on schedule, certain circumstances beyond our reasonable control can affect transit times. These may include customs processing, carrier-related interruptions, transportation issues, or other unforeseen events.
We appreciate your understanding and patience when circumstances of this nature result in a longer delivery period.
4. Shipment Tracking
Once your package has been dispatched, we will send a Shipping Confirmation email containing the applicable tracking number.
You may enter your tracking number through the following service to monitor your shipment:
Please note that tracking information may not appear immediately after dispatch. In some cases, the carrier may require several days to register and update the shipment details.
5. Orders Delivered in Multiple Packages
For orders containing several products, your items may occasionally be divided into separate shipments.
This may happen when products are stored at different fulfillment locations or warehouses. Sending items separately allows us to begin delivery of available products without waiting for the complete order to be consolidated.
When multiple parcels are dispatched, each shipment will have its own Shipping Confirmation email and tracking number.
6. Requests to Change an Order
Order changes are highly time-sensitive because processing may begin shortly after an order is received.
If you need to modify your shipping details, including an address or telephone number, or make adjustments to an item, such as its size, color, or quantity, please contact us as soon as possible and preferably within 12 hours after placing your order.
When contacting our support team, please provide:
-
Your Order Number (for example,
071SHOP-123331) and the Email Address associated with the order - A detailed explanation of the requested adjustment, including the corrected address or desired product size, color, or quantity
Because orders may enter the fulfillment process quickly, we cannot promise that a requested change will be possible once shipment processing has started. Nevertheless, our team will make every reasonable effort to accommodate your request.
7. Missed Delivery Attempts
If a carrier is unable to complete delivery because no one is available to receive the package, the carrier may leave a delivery notice and retain the parcel at a nearby post office or designated collection facility.
We recommend first contacting the local delivery provider using the tracking information provided for your shipment.
Should you continue to experience difficulties after contacting the carrier, you may reach out to our support team for further assistance.
Please be aware that we cannot accept responsibility for parcels returned to the sender because the shipping address was entered incorrectly or because the recipient failed to collect the package.
8. When Your Shipment Appears Delayed
When a shipment appears to be taking longer than expected, please review the tracking information before contacting our support team.
Step 1 — Review the Latest Tracking Update
Check the date associated with the most recent tracking event. If the latest update occurred within the past 7 days, the parcel may still be progressing through the carrier's normal delivery network.
Step 2 — Contact Us After 7 Days Without Movement
If the tracking record has shown no new updates for more than 7 days, please contact our customer support team.
To help us investigate the shipment efficiently, include your Order Number (for example, 071SHOP-1128) and the Email Address used when the order was placed.
9. Lost or Stolen Shipments
We understand that a missing shipment can be concerning. When you notify us of a possible lost package, we will work with the relevant shipping provider to investigate the shipment status and determine what happened.
Package Lost During Transit
If the carrier investigation confirms that the parcel was officially lost while in transit, we will arrange a replacement order at no additional cost to you.
Packages Marked as Delivered
Our shipping coverage does not extend to packages that go missing or are stolen after the tracking system confirms that the shipment was successfully delivered to the stated destination.
When tracking shows “Delivered” but the parcel cannot be located, please first check with nearby neighbors, household members, building reception, property management, or other individuals who may have accepted the package on your behalf.
10. Shipping Destinations & Fulfillment Locations
Shipping Destinations
We offer international shipping to customers worldwide. In the uncommon situation where delivery to a particular country or region is unavailable, we will contact you directly regarding the order.
Fulfillment & Shipping Origins
Our primary operational facilities are located in the United States, Canada, Australia, and the European Union.
Depending on product availability and fulfillment requirements, we may also work with selected manufacturing and fulfillment partners. As a result, certain orders may be dispatched directly from one of our partner facilities.
11. Shipping Terms & Important Disclaimers
By completing a purchase through eniethozorqa.com, you acknowledge and accept the following shipping conditions:
Estimated Delivery Periods
All stated shipping and delivery periods are estimates only and should not be regarded as guaranteed arrival dates. We are not responsible for delays resulting from customs procedures, shipping carriers, transportation disruptions, or other circumstances outside our reasonable control.
Customs Duties, Import Charges & Taxes
Any customs duties, import fees, government taxes, or other charges imposed by the destination country are the responsibility of the buyer. Such charges are separate from the product purchase price and the stated shipping fee.
Accuracy of Shipping Information
Customers are responsible for entering a complete and correct shipping address and contact information at checkout. We are not responsible for shipments that are lost, delayed, or returned because incorrect or incomplete address information was supplied by the customer.
Responsibility After Confirmed Delivery
Once the carrier's tracking system confirms successful delivery to the designated address, our responsibility for the shipment is considered fulfilled. We are not liable for parcels subsequently lost, misplaced, or stolen after confirmed delivery.
Contact Our Support Team
For questions concerning shipping, order status, tracking information, or any other delivery-related matter, please contact our customer support team.
Website: eniethozorqa.com
Phone: +1 (956) 300-1375
Company: Hongkong Allmed Limited
Business Address: Unit 1806, 18/F., 9 Wing Hong Street, Cheung Sha Wan, Hong Kong
When contacting us about an existing order, please include your Order Number (for example, 031SHOP-1938) and the Email Address used when placing the order. Providing these details helps us locate your order and respond more efficiently.